Should you get an Operations Assessment? Find out in about a minute.

These are common issues businesses run into, not a full list of what Nick works on.

1. Missed calls: When you can’t pick up, does every caller get a call or text back within an hour?

   Yes No

2. Lead response: Do new web or form leads get a personal reply within an hour, even after hours?

   Yes No

3. Quote follow-up: Does every quote you send get at least two follow-ups if the customer goes quiet?

   Yes No

4. One lead list: Could you pull up every open lead and its status in one place in under a minute?

   Yes No

5. Invoicing: Do invoices go out within a day of finishing the work, with automatic reminders if they’re late?

   Yes No

6. Double entry: Does customer information get entered only once, without anyone retyping it into another system?

   Yes No

7. Reviews: Does every happy customer automatically get asked for a review?

   Yes No

8. Scheduling: Can customers book or reschedule themselves, and do they get automatic reminders?

   Yes No

9. Past customers: Do past customers hear from you on a schedule, like service reminders, reorders, or a referral ask?

   Yes No

10. Repeat questions and reports: Can your team go a full day without answering the same customer questions or building reports by hand?

    Yes No

“No” means a likely gap. Your answers stay on your phone unless you choose to join Nick’s mailing list below. Privacy note